← Back to My Account

Delete your EESERON account

EESERON Store · A brand of Cyber FTTH Mart

You can request deletion from this website without installing the Android app. Uninstalling the app does not delete your account.

Request account deletion

If you are signed in, submit a verified request here. Otherwise, sign in first or use the email option below.

Prefer to request by email?

  1. Email contact.eeseron@gmail.com from the email address registered to your EESERON account.
  2. Use the subject “EESERON account deletion request” and state that you want your account and associated personal data deleted. You do not need to provide a reason or your password.
  3. Our team may verify ownership by replying to that address. If you cannot access it, contact the same support address for assistance.

What happens next

Deletion is processed by our support team within 30 days of verifying account ownership. We email you when it is complete and explain any records that must be retained. Submitting a request does not immediately delete your account or cancel an existing order; contact support about pending deliveries, cancellations or refunds.

Data we delete

Your customer profile (name and email), password hash, sign-in sessions, saved cart and account OTP records are removed. Account access and account order tracking end when deletion is completed. We also remove personal information from order or enquiry records where it is no longer needed.

Data we may retain and for how long

Order, invoice and payment records needed for accounting and tax compliance may be retained for up to eight years after the end of the relevant financial year. Information needed to fulfil an open order or resolve a dispute is retained until that matter is closed; a legal preservation requirement can extend retention. Retained records are restricted to these purposes and are not used to keep your shopping account active. We explain any applicable exception when confirming deletion.

Transactional emails already delivered to you cannot be removed from your inbox. Browser storage on your own device can be removed through your browser or Android app storage settings.

Read our privacy policy. Questions? Contact EESERON support.