Privacy policy & purchase information

EESERON · A brand of Cyber FTTH Mart · Hyderabad, Telangana, India

Updated 3 November 2026

What we collect

When you send an order or quotation request, we store your name, phone, email, company, project or delivery address, selected products and request status. We use this information to respond to your requirement and prepare a quotation.

Storage and access

Requests are stored in our hosted database. Access to customer requests and catalogue management is restricted to authorised administrators. The app does not request access to your contacts or photo library. Location access is optional and requested only when you choose Use current location during checkout. We do not collect card numbers, card security codes, bank passwords or UPI PINs. If you provide a payment reference, we store it with your order for manual payment verification.

Customer accounts, cookies and email

Customer accounts store your name, email and a salted password hash when you register with a password. Secure session cookies maintain sign-in; customer sessions last up to 30 days and can renew when you actively use your account. Sign out on shared devices. Email OTPs support sign-in and expire after five minutes. We send requested OTPs, order confirmations and order updates to your registered email through Resend. Authorised store staff receive order notifications needed to fulfil orders. Browser storage keeps an account-specific copy of cart items so you can return to your shopping. Hosting and email delivery providers process the information necessary to run these services.

Optional sign-in providers

Email verification codes can also create an account after you accept the terms and verify ownership. When enabled, Google sign-in uses Firebase Authentication; Google and Firebase process the identity information needed for verification. WhatsApp verification, when enabled, uses an approved provider such as Twilio Verify to send a requested authentication message. WhatsApp sign-in is optional and is separate from marketing consent. Unconfigured sign-in providers remain unavailable. Verified sign-in methods connect to existing customer records without replacing order history; we do not link accounts using names or unverified email addresses.

Optional app notifications

If enabled on the Android app, Firebase Cloud Messaging processes a device registration token to deliver the messages you opt into. Cart reminders and offers have separate preferences. You can decline Android permission, disable notifications in your account or Android settings, and sign out to remove this device registration. We do not send offers or cart reminders without the corresponding preference. Provider acceptance does not guarantee device delivery.

Dashboard accounts

For store staff, we store a name, email, access role and salted password hash. Passwords are not stored in readable form. An essential, secure session cookie keeps staff signed in for up to 12 hours. Administrators can disable accounts and reset passwords; access changes revoke existing sessions.

Account carts and order tracking

When you are signed in, we save the products and quantities in your cart with your account. Our store team can view carts left without an order to understand incomplete purchases. Order status updates and recorded milestone times are visible in your account. We store saved-product selections with your account. We do not automatically send cart reminders.

Optional delivery location

Choose location looks up areas for a PIN code through PostalPinCode. Use current location asks your browser for permission and sends the current coordinates directly to BigDataCloud to identify the nearby area, city and state. BigDataCloud also receives your IP address and uses coordinate/network signals to improve its geolocation data. Location lookup is optional; manual address entry remains available. We do not track your location in the background or include raw GPS coordinates in the order. Review the suggested address before submission.

Contact and deletion

To delete your account and associated data, use our EESERON account deletion page. It provides a verified request option and an email alternative, the data removed, exceptions and retention periods. Requests are processed within 30 days of verifying ownership. Necessary accounting and tax records may be retained for up to eight years after the relevant financial year, or longer where an ongoing legal preservation requirement applies.

To request access, correction or deletion of your submitted information, email contact.eeseron@gmail.com with your request reference. Hosting providers may process technical logs to operate and protect the service.

Information is retained as needed to operate your account, fulfil orders, resolve disputes and meet accounting or other applicable obligations. Deletion requests may be subject to records we must retain; contact us for assistance. We do not promise deletion of records that must be kept.

Orders, taxes and delivery

Placing an order or quotation request records your requirement and does not reserve stock. Our team will confirm the exact model, specifications, stock, taxes, delivery charges, lead time and payment instructions in a quotation before an order is accepted. Checkout supports manual payment. Orders and quotations are sent to our team for confirmation. Payment instructions are supplied against the final confirmed amount after delivery charges and terms are accepted. Payment references are verified manually before an order is marked paid. No online card payment is processed.

Returns and warranty

We do not offer general change-of-mind returns. Product-specific terms and applicable refund timing must be supplied before payment; see the returns policy for the full restrictions and issue-reporting process. Items without confirmed prices are submitted as quotation requests. They are not charged at checkout.

See our Shipping & delivery and Returns & cancellations pages for the current purchasing process.

Purchase terms · Contact & seller details