Returns, cancellations & refunds
Updated 1 November 2026
Change-of-mind returns
We do not offer a general change-of-mind return or exchange facility. Do not purchase on the assumption that unused goods can be returned. Any product-specific exception must be agreed in writing before payment. This restriction does not exclude remedies for defective, incorrect, incomplete or undelivered goods or rights under applicable law.
Defective, damaged or incorrect goods
Contact customer support as soon as you discover an issue, quoting your order reference and describing the problem. Photographs and retained packaging help our assessment. We will assess the issue and explain the applicable repair, replacement or refund process. Manufacturer warranty terms apply only where supplied for the product and do not replace any applicable customer rights.
How to request a return
Email contact.eeseron@gmail.com or call 77992 88660. Include the order number, product, quantity and reason. Obtain written return instructions before sending goods. There is no general published return window; any product-specific eligibility period and restriction must be disclosed before payment. Do not treat this as an unlimited return period.
Cancellation
Unaccepted, unpaid requests can be withdrawn by contacting support. For accepted orders, contact us before dispatch. Any product-specific cancellation restriction or actual non-recoverable cost must have been disclosed and accepted before payment. We confirm the cancellation outcome in writing.
Return costs and refunds
For any agreed return, written instructions must specify the return address, transport arrangement and who pays the return freight before shipment. We do not apply undisclosed restocking or processing fees.
If a refund is applicable, we confirm the refundable amount, any agreed deduction, payment method and processing deadline in writing. There is no fixed store-wide refund-processing timeframe currently published; obtain the applicable timeframe before payment. Bank or payment-provider posting time may follow processing. Contact support with your reference if the confirmed deadline is missed.
These terms do not remove rights or remedies under applicable law. A product-specific agreement cannot be used to exclude those rights.
Seller & customer support
EESERON is a brand of CyberFTTHMart. Orders and invoices are issued by CyberFTTHMart.
Registered business address: D. No. 13-21-104, Syndicate Bank Colony, Gaddiannaram, Saroornagar Mandal, Rangareddy, Telangana 500035, India
GSTIN: 36CDSPC6035N1Z2
77992 88660 · contact.eeseron@gmail.com
Contact us before visiting or returning goods to obtain the applicable collection or return instructions.